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  1. Payments and Payoffs

    How are HELOC payments calculated? Typically, HELOC payments are calculated based on the interest rate, outstanding balance, amortization term and interest calculation methods as described in your HELOC agreement. HELOCs typically ha...
  2. Intro

    A Home Equity Line of Credit (HELOC) is a type of second mortgage that allows you access the equity in your home on an as-needed basis at a variable interest rate. Your home is used as collateral against your line of credit.  Similar to a cred...
  3. Home Equity Line of Credit (HELOC)

  4. General

    What can I use my HELOC for? You can use your HELOC funds for various purposes, such as home improvements, repairs, consolidating higher interest rate debt, or other financial needs.  Can I access my HELOC information online? You can manag...
  5. Draws/Advances

    How do I draw money from my HELOC account? We offer a few convenient options:  Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated bank/deposit account. Phone: C all our customer ser...
  6. LoanNav Mobile App

    While you can access our homeowner portal from your smartphone and tablet, our LoanNav app provides an enhanced experience on Apple and Android mobile devices. The app is free and easy to use, with the same features and functionality as the websit...
  7. Accessing Statements Online

    Where can I find my tax statement online? 2024 year-end statements will be provided by January 31, 2025. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...
  8. Who to Contact

    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...
  9. Receiving My Statement

    When and how will I receive my year-end statement? Year-end statements are sent by January 31 each year. If you enroll for electronic year-end statements by December 27, 2024, we will notify you by email when your statement is available online ...
  10. Year-End Statement Basics

    What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...