New Articles

  1. Paying Off Your HELOC

    Created On: 04/25/2025 in Home Equity Line of Credit (HELOC)
    How can I close my HELOC? To permanently close your account, follow these steps: Request a payoff quote through our website or app, by phone or by email.  Pay off the entire balance. Sign and return an authorization form  to close your accou...

  2. Access Outside the U.S.

    Created On: 04/07/2025
    Access to our website and app is available in the following countries:  United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...

  3. HELOC Payment FAQs

    Created On: 03/14/2025 in Home Equity Line of Credit (HELOC)
    Why did my monthly payment change? In general, HELOC payments can change from month to month for a variety of reasons. A few common reasons include: Interest Rate changes:  Most HELOCs have a variable interest rate that periodically adjusts t...

  4. Intro

    Created On: 03/14/2025 in Home Equity Line of Credit (HELOC)
    A Home Equity Line of Credit (HELOC) is a type of second mortgage that provides access to the equity in a home on an as-needed basis, often with a variable interest rate. The  home is used as collateral against the line of credit.  Similar to a...

  5. Home Equity Line of Credit (HELOC)

    Created On: 03/14/2025

  6. General

    Created On: 03/14/2025 in Home Equity Line of Credit (HELOC)
    What can I use my HELOC for? You can use your HELOC funds for various purposes, such as home improvements, repairs, consolidating higher interest rate debt, or other financial needs.  Where can I find details about my unique HELOC account? ...

  7. Draws/Advances

    Created On: 03/14/2025 in Home Equity Line of Credit (HELOC)
    How can I draw money from my HELOC account? We offer a few convenient options:  Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings account. Phone: C all our custome...

  8. LoanNav Mobile App

    Created On: 07/30/2024
    While you can access our homeowner portal from your smartphone and tablet, our LoanNav app provides an enhanced experience on Apple and Android mobile devices. The app is free and easy to use, with the same features and functionality as the websit...

  9. Accessing Statements Online

    Created On: 07/23/2024 in Year-End Statements
    Where can I find my tax statement online? 2024 year-end statements will be provided by January 31, 2025. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...

  10. Who to Contact

    Created On: 07/23/2024 in Year-End Statements
    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...