Updated Articles

  1. HELOC Payment FAQs

    Last Updated: 05/01/2025 in Home Equity Line of Credit (HELOC)
    Why does my monthly payment change? In general, HELOC payments can change from month to month for a variety of reasons. A few common reasons include: Interest Rate changes:  Most HELOCs have a variable interest rate that periodically adjusts to...

  2. Draws/Advances

    Last Updated: 05/01/2025 in Home Equity Line of Credit (HELOC)
    How can I draw money from my HELOC account? We offer a few convenient options:  Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings account. Phone: C all our custome...

  3. General

    Last Updated: 05/01/2025 in Home Equity Line of Credit (HELOC)
    What can I use my HELOC for? You can use your HELOC funds for various purposes, such as home improvements, repairs, consolidating higher interest rate debt, or other financial needs.  Where can I find details about my unique HELOC account? ...

  4. Intro

    Last Updated: 05/01/2025 in Home Equity Line of Credit (HELOC)
    A Home Equity Line of Credit (HELOC) is a type of second mortgage that provides access to the equity in a home on an as-needed basis, often with a variable interest rate. The  home is used as collateral against the line of credit.  Similar to a...

  5. Escrow Statement FAQs

    Last Updated: 04/11/2025

  6. Access Outside the U.S.

    Last Updated: 04/07/2025
    Access to our website and app is available in the following countries:  United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...

  7. Year-End Statements

    Last Updated: 04/04/2025

  8. Who to Contact

    Last Updated: 10/07/2024 in Year-End Statements
    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...

  9. Escrow Basics

    Last Updated: 09/24/2024 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...

  10. Shortage

    Last Updated: 09/24/2024 in Escrow Statement FAQs
    What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...