Updated Articles

  1. Paying Off Your HELOC

    Last Updated: 05/01/2025 in Home Equity Line of Credit (HELOC)
    How can I close my HELOC? To permanently close your account, follow these steps: Request a payoff quote through our website or app, by phone or by email.  Pay off the entire balance. Sign and return an authorization form  to close your accou...

  2. HELOC Payment FAQs

    Last Updated: 05/01/2025 in Home Equity Line of Credit (HELOC)
    Why does my monthly payment change? In general, HELOC payments can change from month to month for a variety of reasons. A few common reasons include: Interest Rate changes:  Most HELOCs have a variable interest rate that periodically adjusts to...

  3. Draws/Advances

    Last Updated: 05/01/2025 in Home Equity Line of Credit (HELOC)
    How can I draw money from my HELOC account? We offer a few convenient options:  Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings account. Phone: C all our custome...

  4. General

    Last Updated: 05/01/2025 in Home Equity Line of Credit (HELOC)
    What can I use my HELOC for? You can use your HELOC funds for various purposes, such as home improvements, repairs, consolidating higher interest rate debt, or other financial needs.  Where can I find details about my unique HELOC account? ...

  5. Intro

    Last Updated: 05/01/2025 in Home Equity Line of Credit (HELOC)
    A Home Equity Line of Credit (HELOC) is a type of second mortgage that provides access to the equity in a home on an as-needed basis, often with a variable interest rate. The  home is used as collateral against the line of credit.  Similar to a...

  6. Escrow Statement FAQs

    Last Updated: 04/11/2025

  7. Access Outside the U.S.

    Last Updated: 04/07/2025
    Access to our website and app is available in the following countries:  United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...

  8. Year-End Statements

    Last Updated: 04/04/2025

  9. Who to Contact

    Last Updated: 10/07/2024 in Year-End Statements
    I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit  IRS.gov...

  10. Escrow Basics

    Last Updated: 09/24/2024 in Escrow Statement FAQs
    What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...