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How can I close my HELOC? To permanently close your account, follow these steps: Request a payoff quote through our website or app, by phone or by email. Pay off the entire balance. Sign and return an authorization form to close your accou...
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How can I draw money from my HELOC account? When eligible for draws/advances, we offer a few convenient options: Online: Log in to our website or app to initiate an ACH draw/advance to transfer funds to your designated checking/savings acc...
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What can I use my HELOC for? You can use your HELOC funds for various purposes, such as home improvements, repairs, consolidating higher interest rate debt, or other financial needs. Where can I find details about my unique HELOC account? ...
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A Home Equity Line of Credit (HELOC) is a type of second mortgage that provides access to the equity in a home on an as-needed basis, often with a variable interest rate. The home is used as collateral against the line of credit. Similar to a...
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Last Updated: 04/07/2025
Access to your loan/account is available in the following countries: United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
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Last Updated: 09/24/2024
in Escrow Statement FAQs What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
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Last Updated: 09/24/2024
in Escrow Statement FAQs What is an escrow shortage? All escrow accounts have a minimum required balance , which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is e...
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Last Updated: 09/24/2024
in Escrow Statement FAQs What is an escrow surplus? All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...
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Last Updated: 09/24/2024
in Escrow Statement FAQs Who do I contact with questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...
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Last Updated: 09/24/2024
in Escrow Statement FAQs Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too. Reasons your expenses changed may include: Insurance: Changes...